Privacy Policy
Last Updated: September 27, 2026 • Effective Date: September 27, 2026
Welcome to ShaktifarmLocal ("we", "our", or "us"). We operate hyperlocal on-demand errand and delivery runner services across Shaktifarm, Tehsil Sitarganj, District Udham Singh Nagar, Uttarakhand (PIN: 263151). This Privacy Policy explains how your information is collected, used, and safeguarded when using our website, customer mobile application, and errand order platform.
folder_shared 1. Information We Collect
To fulfill local errand requests safely and efficiently, we collect only necessary details:
- Contact & Account Details: Name, mobile phone number, email address (when using Google OAuth Sign-in), and profile picture provided through identity providers.
- Delivery & Errand Details: Custom errand task text, pickup store/location (e.g. Nice Cake Bakery, Vishesh Communication, Sitarganj Bus Stop), recipient address, village/ward number, landmark notes, and bill receipts uploaded for purchase reimbursement.
- Location Information: Precise or approximate location information only while you are creating a delivery route or tracking your active runner.
- Communication Records: WhatsApp order confirmation records, SMS notifications, and customer support chat transcripts.
psychology 2. How We Use Your Information
We use your data solely for fulfilling errands and maintaining platform trust:
- Assigning your order to verified local neighborhood riders in Shaktifarm.
- Transmitting pickup instructions and drop-off coordinates to your assigned rider.
- Calculating fair, transparent delivery fees (₹40 standard errand, ₹60 express/heavy errand).
- Verifying item purchases through physical store receipts.
- Preventing fraud and securing your account authentication via InsForge and Google OAuth.
- Providing real-time live WhatsApp/SMS updates on runner dispatch and arrival.
share 3. Information Sharing
We do not sell, rent, or monetize your personal data to any third-party advertisers.
Your details are shared strictly on a need-to-know basis:
- Assigned Delivery Runner: Receives your delivery location, customer name, phone number, and errand instructions for the duration of the order.
- Infrastructure & Security Partners: InsForge (secure Postgres database & authentication platform), Google OAuth (identity verification), and Hostinger (cloud hosting).
- Legal Requirements: Disclosed only if mandated by applicable laws of Uttarakhand or Government of India law enforcement authorities.
lock 4. Data Security & Storage
All data transmission is encrypted over HTTPS (TLS 1.3). Passwords are never stored on our servers as authentication utilizes tokenized Google OAuth and InsForge PKCE flows. All database entries are governed by strict Row Level Security (RLS) policies ensuring users and riders access only authorized order records.
manage_accounts 5. Your Privacy Rights
You have the right to request access to your stored profile data, rectify incorrect address records, or request complete deletion of your account and order history. To submit a data deletion or privacy request, email us at privacy@shaktifarmlocal.com.
support_agent 6. Contact Our Grievance Desk
If you have questions, feedback, or concerns regarding this Privacy Policy, please contact our local desk:
ShaktifarmLocal Support & Grievance
Main Market Road, Near Subhash Chowk, Shaktifarm
Tehsil Sitarganj, Udham Singh Nagar, Uttarakhand - 263151
Phone: +91 76174 88648
Email: privacy@shaktifarmlocal.com